> ## Documentation Index
> Fetch the complete documentation index at: https://ownpay.org/docs/llms.txt
> Use this file to discover all available pages before exploring further.

> ## Agent Instructions
> OwnPay is licensed under AGPL-3.0 and is completely free - no licensing fees.
> Production docs URL: https://ownpay.org/docs - append .md to any page URL for clean markdown.
> OwnPay requires PHP 8.3+, MySQL/MariaDB, and Redis.
> MCP server available at https://ownpay.org/docs/mcp for programmatic documentation queries.
> Use root-relative links (e.g. /quickstart) for internal navigation - do NOT include /docs prefix.
> Plugin development: consult /developer/plugin-types/ pages for correct interfaces and manifests.

# Forgot Password - Reset Your OwnPay Admin Password

> Request a password reset email for OwnPay admin accounts and follow the emailed recovery link to set a new secure password for your login.

In a sovereign payment gateway setup like OwnPay, password resets do not automatically send email reset links by default to prevent unauthorized email phishing. Instead, clicking the recovery link logs your request in the system audit trail, and advises you to coordinate with the system super-administrator.

## Getting here

1. Navigate to the login page (`https://your-domain.com/login`)
2. Click the **Forgot password?** link next to the "Remember me" checkbox

## Fields and options reference

| Field / Option      | Type         | Required | Default | Description                                                           |
| ------------------- | ------------ | -------- | ------- | --------------------------------------------------------------------- |
| **Email**           | Text / Email | Yes      | -       | Enter the registered email address of the account you want to recover |
| **Send Reset Link** | Button       | Yes      | -       | Submits the request and registers the recovery entry                  |
| **Back to Login**   | Link         | No       | -       | Navigates back to the main login form                                 |

## Step-by-step

1. Enter your registered email in the **Email** field
2. Click the **Send Reset Link** button
3. You will see a notification stating: "Your password reset request has been logged. Please contact your system administrator to reset your password."
4. Contact your super-administrator to have them manually reset your password in the Staff settings page

## Configuration guide

* **Audit Tracking:** When a password reset is submitted, an audit log entry of type `password_reset.requested` is written to the system database
* **Support Email:** The support contact email shown on this page is pulled from the system settings under **General Settings > Support Email**

## Best practices

* Verify the exact spelling of your registered email
* Coordinate with your super-administrator via a secure channel to confirm you initiated the request
* Do not submit multiple requests consecutively; this will clutter the audit log and trigger rate limiting

<Warning>
  Contact your super-administrator directly after submitting the form. The system will NOT send an automated email to prevent token hijacking.
</Warning>

## Related pages

* [Login](/user-guide/auth/login) - The main login form


## Related topics

- [Login - Sign In to the OwnPay Admin Dashboard](/docs/user-guide/auth/login.md)
- [Developer Quickstart - Build Your First Payment Integration](/docs/developer/quickstart.md)
- [OwnPay API Overview - REST API for Multi-Brand Payments](/docs/api/overview.md)
- [Node.js SDK - TypeScript-First Payment Integration](/docs/developer/integration/nodejs.md)
- [My Account - Profile Settings, Password, and 2FA](/docs/user-guide/account/my-account.md)