In a sovereign payment gateway setup like OwnPay, password resets do not automatically send email reset links by default to prevent unauthorized email phishing. Instead, clicking the recovery link logs your request in the system audit trail, and advises you to coordinate with the system super-administrator.
Getting here
- Navigate to the login page (
https://your-domain.com/login)
- Click the Forgot password? link next to the “Remember me” checkbox
Fields and options reference
Step-by-step
- Enter your registered email in the Email field
- Click the Send Reset Link button
- You will see a notification stating: “Your password reset request has been logged. Please contact your system administrator to reset your password.”
- Contact your super-administrator to have them manually reset your password in the Staff settings page
Configuration guide
- Audit Tracking: When a password reset is submitted, an audit log entry of type
password_reset.requested is written to the system database
- Support Email: The support contact email shown on this page is pulled from the system settings under General Settings > Support Email
Best practices
- Verify the exact spelling of your registered email
- Coordinate with your super-administrator via a secure channel to confirm you initiated the request
- Do not submit multiple requests consecutively; this will clutter the audit log and trigger rate limiting
Contact your super-administrator directly after submitting the form. The system will NOT send an automated email to prevent token hijacking.
Related pages
- Login - The main login form
