The Transactions page allows you to search, monitor, and filter every financial movement on the OwnPay gateway. You can view payment details, trace customer information, check the routing gateway, and review the transaction lifecycle state.
Getting here
- Log in to the OwnPay admin dashboard
- Under the PAYMENTS section in the left sidebar, click Transactions
Page sections
- Status Tab Filters: Quick tabs to view
All, Completed, Pending, Failed, Refunded, or Canceled transactions
- Search Input: Match transactions by Transaction ID (TrxID) or payment amount
- Gateway Filter: Dropdown to filter by specific payment gateways
- Date Range Pickers: Filter by From Date and To Date
- Filter Button: Applies the search and date range filters
2. Transactions table
Lists all matched transactions:
- TRX ID: Unique transaction code
- Customer: Email or phone number of the customer
- Amount: Transaction value and currency
- Gateway: The processor used
- Status: Visual badge indicating status (Completed in green, Pending in yellow, Cancelled/Failed in red)
- Date: The exact creation timestamp
- Actions: Click View to open the detailed panel
3. Transaction details page
Accessed by clicking View on a transaction:
- Details Block: Status, Amount, Gateway Fee, Net Amount, Gateway Transaction ID, and timestamps
- Customer Block: Customer name, email, phone number, and IP address
- Ledger Entries: Correlated double-entry journal movements showing debits and credits
Fields and options reference
Filters and controls
Detail page reference
Transaction status lifecycle
pending: The customer opened the checkout screen but has not completed paymentcompleted: The payment was successfully processed, and the funds have been registeredfailed: The payment processor rejected the transactionrefunded: The funds were returned to the customercancelled: The checkout expired or was explicitly cancelled by the customer
Best practices
- Verify the Gateway TRX ID against your physical bank/wallet statements before delivering high-value goods
- Monitor Failed transactions to determine if customers are facing issues with specific payment gateways
- Do not manually verify or force-complete a transaction unless you have absolute proof of receipt
Before refunding a transaction, verify that the reversing debit ledger entry will not push your merchant account balance below zero.
Common mistakes and troubleshooting
Related pages
- Dashboard - Real-time overview of transaction volumes
- Ledger - Financial movements audit trails
- Invoices - Requesting payments through structured invoices
