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The SMS Center gives you a centralized view of SMS activity across your OwnPay instance. You can review incoming payment confirmation messages forwarded by the companion app, inspect outbound notification SMS (if configured), and monitor queue health.
The companion app only forwards incoming payment receipt SMS (for example, bKash/Nagad/Rocket confirmations). OTP messages, personal SMS, and all other non-payment SMS are filtered on-device and never reach your OwnPay server. The SMS Center only displays messages that passed this filter.

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View SMS logs

Navigate to Notifications > SMS Center. The main table displays every SMS processed by the system. Use the search bar to filter logs by phone number or transaction ID. The date range picker lets you narrow results to a specific period.

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Incoming SMS

Incoming SMS arrive from Android companion apps via the Mobile API. When a device receives an SMS, the companion app’s on-device privacy filter checks whether it looks like a payment confirmation. Only payment receipt SMS are forwarded; all others (OTP, personal, promotional) are silently discarded. The system then attempts to match the forwarded message against active SMS verification templates and auto-complete the associated transaction.
Incoming payment SMS that do not match any template are still logged for auditing purposes. You can review unmatched messages to identify templates that need updating.

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Outbound SMS

Outbound SMS are sent when your gateways or addons trigger customer-facing text messages. The SMS Center shows the delivery queue status for each outbound message:
Queued - Waiting to be sentSent - Handed off to the SMS provider
Delivered - Provider confirmed deliveryFailed - Delivery failed; check the error column

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SMS template testing

You can send a test SMS directly from the SMS Center to verify that your templates and gateway routing work correctly. Enter a phone number, select a template, and click Send Test. The message appears in the log with a test label.

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Queue status

The Queue Status card at the top of the page shows real-time counts:
  • Messages waiting in the queue
  • Messages sent in the last hour
  • Messages failed in the last hour
If the failed count rises unexpectedly, check your SMS provider credentials and gateway configuration.
Last modified on August 25, 2026

Related topics

SMS TemplatesCompanion AppDevicesSMS auto-verificationRetry Outbound SMS