Request a password reset
1
On the login page, click Forgot password?.
2
Enter the email address associated with your account.
3
OwnPay sends a reset link to that email. The link expires after a configurable duration (default: 30 minutes).
4
Click the link in the email and set your new password.
The reset link can only be used once. Requesting a new reset link invalidates all previous links.
Password requirements
New passwords must meet the policy configured in Settings > Security:- Minimum length - 12 characters (default)
- Complexity - Must include at least one uppercase letter, one lowercase letter, and one number
- History - Cannot reuse any of your last 5 passwords
Reset link expiry
The super-admin can configure the reset link lifetime in Settings > Security > Reset Link Expiry. Values are set in minutes. A shorter expiry improves security; a longer expiry is more convenient.Super-admin password reset
If a staff member cannot access their email, the super-admin can manually reset their password:- Go to People > Staff
- Find the user and click Reset Password
- Enter and confirm the new password
- The staff member is forced to change their password on next login
Related Pages
- Login - The login page where password reset is initiated
- Two-Factor Authentication - Re-enroll 2FA after a password reset
- My Account - Change your password without a reset link